Refund Policy

We want you to be completely satisfied with your purchase from 72Vital. If, for any reason, you are not satisfied with your order, we offer a straightforward refund policy to ensure your peace of mind.

  1. Eligibility for Refunds: To be eligible for a refund, you must meet the following criteria:
  • You have contacted our customer support within 7 days of receiving your order.
  • The product is unopened, unused, and in its original packaging.
  • You provide a valid proof of purchase, such as an order number or receipt.
  • You provide a valid reason why do you want to return your product.
  1. Refund Process: If you meet the eligibility criteria, we will initiate the refund process. Please follow these steps:
  • Contact our customer support team (with described information above) at refund@72vital.com to request a refund.
  • We will guide you through the return process and provide you with a return address.
  • Carefully package the product and ship it back to us using a trackable shipping method.
  • Once we receive and inspect the returned item, we will process your refund.
  1. Refund Methods: Refunds will be issued using the original payment method used for the purchase. Please allow 30 for the refund to be processed and reflected in your account.

  2. Non-Refundable Items: Please note that certain items are non-refundable, including:

  • Products that have been opened or used.
  • Clearance or sale items (if applicable).
  • Gift cards or promotional items.
  1. Return Shipping Costs: The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part or a defective product.

  2. Damaged or Defective Products: If your order arrives damaged or with a defect, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

  3. Policy Changes: We reserve the right to update or modify our refund policy at any time. Any changes will be posted on this page.

If you have any questions or need assistance regarding our refund policy, please contact us at: 72Vital Email: refund@72vital.com

We value your satisfaction and strive to ensure a positive shopping experience. Thank you for choosing 72Vital.

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